Post Description

Lesson 01 - Introduction and Review
Lesson 02 - Introduction to Service Operation
Lesson 03 - Service Operation Principles
Lesson 04 - Event Management
Lesson 05 - Incident Management
Lesson 06 - Problem Management
Lesson 07 - Access Management
Lesson 08 - Request Fulfillment
Lesson 09 - Common Service Operation Activities Part 1
Lesson 10 - Common Service Operation Activities Part 2
Lesson 11 - Organizing for Service Operation Part 1
Lesson 12 - Organizing for Service Operation Part 2
Lesson 13 - Implementation of Service Operation
Lesson 14 - Scenario Based Examples 1
Lesson 15 - Scenario Based Examples 2
Lesson 16 - Scenario Based Examples 3
Lesson 17 - Scenario Based Examples 4