Post Description

SmarterTrack is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base.

Fully integrated brand support enables companies to increase brand recognition, yet provides the flexibility to share resources and agents for greater efficiency.

Note: SmarterTrack Free edition includes the same functionality as SmarterTrack Enterprise edition. However, SmarterTrack Free edition is limited to a single agent.