Post Description

Learn to solve stubborn Windows 7 desktop support problems with training that teaches you in-depth support skills -- right down to the server-side configuration level.

Plus, you"ll find yourself connected to loads of supplemental information and links that put powerful problem-solving resources at your fingertips.

This training maps to Microsoft exam 70-685. In no time, you"ll be ready for the test and one step closer to MCITP certification as a Desktop Support Technician.

Exam-Pack 70-685: Microsoft PRO: Windows 7, Enterprise Desktop Support Technician contains:

    * Series Overview
    * Handling New Software Installation Issues
    * Resolving Software Configuration Issues (free video!)
    * Managing Software Failure Issues Part 1
    * Managing Software Failure Issues Part 2
    * Troubleshooting Logon Issues
    * Identifying Network Connectivity Issues Part 1
    * Identifying Network Connectivity Issues Part 2
    * Managing Name Resolution Issues
    * Administering Network Printer Issues
    * Identifying Performance Issues Part 1
    * Identifying Performance Issues Part 2
    * Resolving Hardware Failure Issues
    * Managing Wireless Connectivity Issues
    * Handling Remote Access Issues
    * Solving Internet Explorer Security Issues
    * Resolving Issues Due to Malicious Software
    * Identifying Encryption Issues
    * Administering Software Update Issues